Risk Assessment Management Plan
PRIMARY PURPOSE OF THE RISK ASSESSMENT MANAGEMENT PLAN
The provision of facilities and services to Squadron members and the achievement of the Squadron’s objectives.
The Royal Queensland Yacht Squadron is predominately a Members only club with very limited reciprocal membership, providing sailing activities, a social dining and bar environment with no gambling or cigarette purchasing facilities.
SALE OF LIQUOR
The sale of liquor is only authorized for consumption on or at the Clubhouse by a member of the Squadron and authorized visitors.
The sale of liquor is only authorized for consumption on or at the Clubhouse by a member of the Squadron, authorized visitors and invited guests to the function only.
The sale of liquor is only authorized to Squadron members and competitors and officials in a visiting sporting team for removal and consumption away from the Clubhouse.
The barbecue area is subject to the licensed conditions of the Squadron and the consumption of bring-your-own or takeaway liquor is not permitted.
The clubhouse consisting of ground floor, first floor and an outdoor area containing outdoor activities and entertainment area, covered facilities and barbecue area.
The club can trade within the Licensed Hours
Monday to Friday – 8 am to 12 midnight
Saturday and Sunday – 8 am to 12 midnight
(excluding Christmas Day, New Years Eve, Good Friday and Anzac Day, the trading hours of which are prescribed in the Liquor Act 1992)
While closing times are dependent on patronage normal operating hours are:
Monday and Tuesday 4.00 pm to close
Wednesday 11.00 am to close
Thursday 11.00 am to close
Friday 11.00 am to close
Saturday 10.00 am to close
Sunday 10.00 am to close
Christmas Day Closed
Good Friday Closed
Anzac Day No liquor sold prior to 1.00 pm
New Years Eve May remain open to 2.00 am
All items available in the RQ Bar are available for purchase as Takeaway within the Licensed Hours of the Squadron.
Monday to Sunday 8 am to Close
(excluding Christmas Day and Good Friday)
Takeaway sales, within Licensed Hours, and outside the RQ Bar Opening Times can be purchased through the Administration Office.
The paved area near the Boardwalk Entrance is available for short term vehicle parking for the collection of takeaway purchases by members.
Any takeaway liquor shall not be consumed on the licensed premises.
Bistro style menu plus snack foods, soft drinks, confectionary and ice-creams.
Opening and Closing Times
Monday and Tuesday Closed except public holidays and sailing regattas
Wednesday to Friday Lunch 12.00 noon to 2.00 pm
Dinner from 5.30 pm remaining open depending on requirement for viable meal service.
Saturday & Sunday Lunch 12.00 noon to 2.30pm
Dinner from 5.30 pm remaining open depending on requirement for viable meal service.
Coffee and cake, some snack foods, soft drinks, confectionary and ice-creams available during RQ Bar Opening Hours.
The BBQ area is for the provision of members to cook their own meals day or night.
RESPONSIBLE SERVICE OF ALCOHOL
- All employees who work in the bar and café area or functions must have an up to date RSA certificate.
- New employees must have already obtained their RSA certificate prior to the commencement of employment or within thirty days of commencing employment.
- A register and copy of Statements of attainments by staff are kept by management in the main office. Copies are also kept in the individual employee files.
- The Squadron supplies water free of charge in all areas of the club house.
- The Licensee and staff must refuse service to patrons who are intoxicated.
- The Liquor Act defines undue intoxication as:
“a state of being in which a person’s mental and physical faculties are impaired because of consumption of liquor so as to diminish the person’s ability to think and act in a way in which an
ordinary prudent person in full possession of his or her faculties, and using reasonable care, would act in like circumstances.”
- There are several behavioural signs which, in combination, may indicate that a person has had too much to drink.
These signs include: mood changes, slurring or mistakes in speech, raised speaking voice, clumsiness, fumbling with change, loss of balance or co-ordination, swaying or staggering, confusion and lack of ability to hear or respond.
- Management encourages and supports staff who practice and enforce Responsible Service of Alcohol procedures and policies.
- The Squadron’s Licensee and staff do not commit an offence if an intoxicated person is on their premise, although the intoxicated person does.
- Unduly intoxicated persons will be asked to leave the Royal Queensland Yacht Squadron; in doing so Management will call a taxi on the persons behalf if required.
- Royal Queensland Yacht Squadron staff monitor levels of undue intoxication of all the patrons and take appropriate action if required.
- The Squadron’s Licensee and staff do commit an offence if they sell or supply liquor to unduly intoxicated or disorderly patrons.
- The Squadron’s Management and Committee will provide support in the actions of staff in providing Responsible Service of Alcohol.
- In the instances of intoxication, if possible, staff should bring the incidence to the attention of their Manager or Supervisor prior to taking action so that Managers and/or Supervisors can access the situation and provide appropriate direction, control and action. If a Manager or Supervisor is not readily available, staff should taken action on their own accord and inform the supervisor when available.
- The Squadron and its Approved Managers must:* behave responsibly in the service, supply and promotion of alcohol
* must not engage in a practice or promotion that may encourage rapid or excessive consumption of liquor
* must engage in practices and promotions that encourage the responsible consumption of liquor
* must provide and maintain a safe environment in and around the licensed premises.
- Methods employed by staff to deal with unduly intoxicated and disorderly patrons are:
- Monitor the amount of alcohol the members have.
- Supply water to Members when staff start to see signs of intoxication.
- When staff start to see early signs of unduly intoxication – let the members know that this is their last drink and serve the member water.
- As a member club, the General Committee has the power to reprimand, suspend or expel any member for misconduct following the due process in the constitution.
- Staff are encouraged to notify management when they think a member is nearing the stages of being not supplied further alcohol. Management where possible, is to notify all staff when a person is not to be served or when action is required.
- Parent and guardians at all times shall be responsible for the behaviour of their children on Squadron premises, including the boat and car parks. Parents and guardians of children whose behaviour is socially unacceptable shall be requested to remove them from Squadron premises.
- Persons under the age of eighteen shall not be permitted to be served or receive alcohol.
- Persons under the age of eighteen shall not be permitted to remain within the RQ Bar unless under the direct supervision of an adult who has parental rights and responsibilities for the minor. Any unaccompanied minor will be removed from the bar and escorted back to their parents where necessary.
- Children using club playground equipment shall at all times be under the supervision of their parent or guardian.
- Liquor may not be sold or supplied to, or permitted to be consumed by a minor on licensed premises or at a place adjacent to licensed premises.
- Persons found to be purchasing drinks for minors will be removed from the premises.
- Persons may be asked for an acceptable proof of age card prior to service. The following photographic ID represent the only acceptable proof of age:
(1) A proof of age card issued by relevant authorities in each state or territory. The proof of age card issued in Queensland is Card 18+.
(2) A driver’s license
(3) An Australian or foreign passport
- It is a requirement under the Liquor Act to confiscate fake or fraudulent ID and for this document to be forwarded to the Liquor Licensing Division.
PROOF OF MEMBERSHIP
(i) To ensure compliance with Liquor Legislation, members, when on the licensed premises, shall have in their possession their current membership card or tag.
(ii) Membership card or tag shall be produced on request by Squadron employees.
(iii) Random membership checks may be carried out on occasion.
(iv) Production of Membership Cards and Random Checks are not a reflection on the status of individual members but to ensure compliance with Liquor Legislation and the Squadron Rules and Regulations.
Other than members, the following persons may visit the club and licensed premises
- A guest of a member – Must remain in the company of the member and be recorded in the Visitors Register (both visitor and member to sign).
- Member of another club with formal reciprocal rights – The only registered reciprocal clubs for Liquor Licensing purposes to the RQYS is the Queensland Rugby Club, the Queensland Cricketer’s Club and the Brisbane Turf Club. Name and club must be recorded in the Visitors Register.
- People who live at least 15 km journey from the club (i.e. 15km by road by the shortest possible route) – Name and address must be recorded in the Visitors Register.
- Visiting sporting teams and genuine officials attending the Squadron – Do not need to sign Visitors Register provided evidence of team lists, game schedules etc available from Marine Sports Office.
- Visitors who pay to play the Squadron’s sport – Do not need to sign Visitors Register provided evidence of payment to compete is available.
- People attending a function conducted by the club that is not the business of the club – Name and event to be recorded in the Visitors Register.
People attending a function held by a private person, company or as wedding guests – Do not need to sign the Visitors Register. Guests to remain within the function area at all times. If they leave the area they must meet other visitor categories.
- Management ensures all staff are trained in Responsible Service of Alcohol.
- All staff are given an induction pack when first employed at the Squadron. This pack contains the house rules and policies, staff rules and regulations, Staff Health and Hygiene Responsibilities which must be signed off by each employee. It also contains the DOSA policy, Evacuation Procedures and the OHS Policy.
- Staff training is conducted on a monthly basis. Training format is as follows:
- Topic of the month
- Issues of the moment.
- RSA reinforcement.
- Open discussion if required.
- Close of training.
- RSA topics reinforced every month include:
- Underage drinking – anyone who looks under 25 should be asked to provide ID. What to do if staff suspect that there is an underage person consuming alcohol, whether they purchased the drink or not.
- Intoxication – signs of intoxication, different ways to approach a member that is showing signs and needs to be given water or cut off.
- Making sure member’s guests have been signed in and informing non-members of the visitor’s rules.
- Records are kept of topics that are discussed each month and the personnel that attended each training session.
- Management reviews industry updates on a regular basis and reviews the liquor licensing website for changes. Any relevant changes that have or are going to occur are posted on the staff notice board and also passed onto the staff at the monthly training sessions.
CONDUCT ON LICENSED PREMISES
- Members or visitors shall not bring liquor of any kind onto the licensed premises.
- Glasses and other Squadron property shall not be removed from the licensed premises.
- Swearing, loud and abusive language or excessive noise shall not be permitted in the licensed premises.
- Scooters, rollerblades, skateboards or similar items are not to be ridden or parked in the Squadron grounds, including licensed area, boat and car parks.
- Motorcycles and bicycles are not to be ridden or parked in the licensed premises. Bicycles must be parked in cycle racks and motorcycles in the car park.
- Pets shall not be brought onto the licensed premises at any time.
- Glasses and breakable items shall not be taken into the playground area.
CODE OF BEHAVIOUR
- All members and visitors are requested to maintain an appropriate code of behaviour and consider the needs of other patrons whilst at the Squadron.
- Conduct within the licensed premises and the provisions of the Liquor Act are the responsibility of the Approved Managers at any given time and the co-operation with the directions provided by the employees, is required at all times.
- Service can essentially be refused to patrons for the following reasons
* Safety of the patron
* Safety of others
* Provisions of the Liquor Act
* Civil liability
- The enforcement of the Liquor Act and the Squadron’s House – Rules and Policy is the responsibility of the Squadron’s Licensee, Management and employees. Reports in regard to breaches of the House – Rules and Policy and/or misconduct of members may be referred to House and Entertainment and/or General Committee by management.
- Complaints and reports associated with House operations may be referred to the Approved Manager on Duty, General Manager, House and Entertainment Committee and/or General Committee for consideration.
- Except as may be determined by the House and Entertainment Committee for special events the minimum dress within the licensed premises shall be:
* Shirts or T-shirts or blouse or dress
* Shorts, slacks or skirts
- Persons wearing dirty or wet footwear or clothing, no footwear or bathing attire shall not be permitted to remain within the licensed premises.
- Persons wearing hats (unless for medical reasons) shall not be permitted to remain within the RQ Bar.
- The wearing of any article of clothing bearing profane, suggestive or improper words or designs shall not be permitted on the Squadron premises.
- Further to these guidelines, unless determined by the House and Entertainment Committee for special events, a minimum of Smart Casual is required for Squadron events held in the Flags Function Room.
- External security lighting is provided around the Squadron club house and offices including the Squadron car park.
- Ambient lighting is provided outside on the Boardwalk for members to dine and drink.
- There is sufficient internal lighting throughout the clubhouse with all appropriate guidelines being adhered to. The Member’s Bar and Function room are also equipped with dimmer lights to provide brighter or duller lighting as required.
Noise Mitigation and Amenity
- The Royal Queensland Yacht Squadron monitors entertainment noise levels with a decibel monitor. Music is not a general occurrence at the Squadron for Club members. The function room frequently conducts weddings etc. which normally requires DJ’s. The decibel reader is used to monitor the noise levels.
- The main doors of the function room are facing the Bay, therefore the noise is projected out to sea rather than the local residents on the opposite side of the road. The access doors on the road side of the building are kept shut, especially during functions.
- The exhaust fans in the kitchens are turned off each night after service which is concluded by 10pm. These exhausts meet relevant industry standards and guidelines.
- The nearest neighbours are approximately 100 metres away (motel located on the Squadron Grounds) and approximately 250 metres to the closest local resident.
- In October 2000 an Assessment of Entertainment noise was conducted by Ron Rumble Pty Ltd – Consulting Acoustical Vibration Engineers. The Squadron adheres to the recommended guidelines from the outcomes of the report. These are:
|RQ Bar||Before 10pm ….110dBlin @ 3m distance|
|After 10pm||106dBlin @ 3m distance|
|Function Room||Before 10pm ….107dBlin @ 3m distance|
|After 10pm||102dBlin @ 3m distance|
- If entertainment is conducted on the Boardwalk stage for the members it is usually a jazz band or soloist in the afternoon approximately six times a year. A band might perform on the stage or in the Bar approximately four times a year. The decibel reader is used to monitor the noise level when this occurs.
- The industrial rubbish bins are emptied during standard business hours during the week.
- There is a sign at the exit car gate of the grounds informing people to respect the neighbours and to be quiet when leaving the premises.
- As the Clubhouse is on private grounds, it employs its own cleaners and groundsmen to maintain the property in a clean and presentable manner.
- The Royal Queensland Yacht Squadron currently does not employ crowd controllers as it is a member’s only club which chooses what private functions it wishes to hold.
An Incident register is kept in the office of any unacceptable behaviour or incidents that might occur.
- Issues are dealt with in house by Squadron employees, and passed onto the appropriate committee for disciplinary action if required.
- The Squadron Club house is located within secured grounds. The car entry and exit gates to the road automatically closed when staff lock up at the end of each night. The pedestrian gate is closed at night by staff. The internal car gates to the rest of the Squadron property are kept shut at all times. Access through all shut gates is only accessible using a member or trade touch tag. An approved visitor pin number may be issued to access the gates at the office, these only work between 7am and 7 pm.
- Security patrols the Squadron grounds at various times throughout the night and report any suspicious activity.
- The Squadron provides a Taxi phone in the foyer for the patrons to use.
- Upon request a telephone is provided for patrons to make a call for transport if required.
- The Squadron is within 10 minutes walking distance to a train station. The squadron does not encourage this at night.
Consultation with Community and Liquor Industry Groups
- The Royal Queensland Yacht Squadron is an active member of Club’s Queensland and Brisbane Marketing.
- The Royal Queensland Yacht Squadron also interacts with the community by providing Sailing activities for schools, sail training for children and the provision of Marina berths for SailAbility (paraplegic sailing).
- The Squadron is also a member of the Wynnum Chamber of Commerce and the Manly Chamber of Commerce.
- For major events the Squadron may provide a letter drop to local residents advising them of the activity.
Foot Path Dining
This is not applicable to the Royal Queensland Yacht Squadron.
Advertising of Events
- As the Royal Queensland Yacht Squadron is a members and their guests only facility, the advertising of various entertainment events is only distributed to the members via the bi-monthly magazine, the weekly email news letter and notice boards around the club house.
- Sailing events are promoted via email. The Notice of Race is available to the club members as well as other sailing clubs.
- The annual event of “Music Under the Stars” (Moreton Bay College Choirs and Orchestras) is advertised to the Squadron Members and the families of Moreton Bay College students and teachers.
- Other forms of advertising is conducted to promote the function room. This is done by Bridal Magazine advertisements, advertisements in the local papers promoting conferences and general functions.
Number of Patrons on the Premises
- Currently there are no stated restrictions on the number of patrons allowed on the premises from licensing or with the Queensland Fire and Rescue Department.
- No adult entertainment is performed at the Squadron.
Functions on Premises
- The Royal Queensland Yacht Squadron has a function room on the first Floor of the Club house. This is used for functions held by the club for it’s members and guests as well as being hired out for private functions.
- Functions conducted include: Weddings, Conferences, Christmas Parties and general functions such as dinners for Birthday Parties and anniversaries.
There is also a board room which caters to small meetings.
- All private functions at the Squadron have RQYS Terms and Conditions signed by the client. Terms and conditions state RSA policies on underage drinking and intoxication as well as noise limitations the Squadron applies to entertainment.
Catering Off Site
- Off site catering only occurs on the rare occasions (no more than once a year) where the Squadron holds a Regatta off site. In these instances the required permits have been acquired for both food and liquor.
- The Squadron does provide catering occasionally to member’s boats in the harbour. All food safety standards and guidelines are adhered to when doing this, (e.g. temperature of food is taken when given to client and signed records are kept).
SMOKING MANAGEMENT PLAN
- Smoking is not permitted in the licensed area of the Clubhouse at any time except in the Designated Outdoor Smoking Area.
- Smoking is not permitted on the Rigging Lawn at any time.
|Business Name:Situated Address:||Royal Queensland Yacht Squadron578 Royal Esplanade, MANLY, QLD 4179|
|Postal Address:||PO Box 5021 MANLY QLD 4179|
|Licensee:Registered Licensee Address:||Royal Queensland Yacht Squadron578 Royal Esplanade MANLY QLD 4179|
|Licence Type:||Club house consisting of ground floor, first floor, an outdoor area containing outdoor eating and entertainment area, covered facilities, BBQ area and keg store.|
|Extent of Licence:||Club house consisting of ground floor, first floor an outdoor area containing outdoor eating and entertainment area, covered facilities, BBQ area and keg store.|
|For more information about this plan contact:||Shawn Ket, General Manager, 07 3396 8666|
Reasons For the Plan
- In accordance with Queensland law, smoking is banned in all enclosed areas and in most of the licensed outdoor area at the Royal Queensland Yacht Squadron.
- As a premise that holds a club license under the liquor Act 1992, some parts of the licensed outdoor area of the Royal Queensland Yacht Squadron have been designated as a place where smoking and drinking can legally occur (DOSA).
- Royal Queensland Yacht Squadron has developed this Smoking Management Plan to comply with the legal requirements for having a DOSA. This plan provides detailed information on the DOSA, including the location and boundaries of the DOSA, how smoking is managed at the premises and measures for assisting compliance.
- This plan is made under section 26ZC of the Tobacco and other Smoking Products Act 1998.
Designated Outdoor Smoking Area/s
- 1 Dosa with 3% of total outdoor liquor licensed area.
- Located on the back balcony, west side of building on first floor.
- Two metre wide Buffer area
- No Smoking signs at the front entrance of club house, RQ Bar area, outdoor eating areas, eastern balcony – first floor.
- Diagram of DOSA is located at the entrance to the DOSA.
- Notice of the availability of the Smoking Plan is situated in the DOSA.
Management of Smoking
The Royal Queensland Yacht Squadron is managing smoking and smoking issues through the following actions:
- Establishing a DOSA and banning smoking at all other licensed areas of the Squadron.
- Directing patrons who wish to smoke to the DOSA.
- Ensuring that within the DOSA there is no:
– serving of food or drinks
– consumption of food
– provision of entertainment
- Ensuring as much as possible that ashtrays and smoker’s bins are located only in the DOSA
- Providing training to staff so that they know how to immediately and adequately address non-compliance (see staff training section of this plan).
- Having no tobacco products available for sale at the Squadron.
Royal Queensland Yacht Squadron is providing training and regular instruction to staff to ensure that the tobacco laws are met.
- Staff are made aware of where patrons and staff can and can not smoke at the Squadron.
- Staff are made aware if they or patrons smoke in a no-smoking area they can get a $150 on the spot fine.
- Staff are made aware that the licensee of Royal Queensland Yacht Squadron can be held responsible if a person smokes in a no-smoking area (max. penalty $10,500).
- Staff are instructed that if they see a staff member smoking in a no-smoking area they must:
a) Direct the patron to stop smoking immediately, and tell them that they are breaking the law if they don’t stop smoking.
b) Immediately cease food or drink service to the patron if the patron does not follow their direction to stop smoking.
c) Involve the Manager if the situation is escalated or the complaint is complex.
- Staff are instructed that if they see a staff member smoking in a no-smoking area they must report it to their supervisor.
- Staff are instructed that if a patron consumes or takes food into a DOSA the patron must be reminded of the DOSA rules and to stop eating and step outside the DOSA to eat.
- At staff meetings there are discussions about how staff are going with enforcing the no smoking rules, and practical ways to solve any problems they may be having.
OCCUPATIONAL HEALTH AND SAFETY POLICY
We aim to lead the way in occupational health and safety (OHS) within our industry. Members of our Organisation apply quality and safety standards that have been established to protect our clients, our contractors, our employees and members of the public. The philosophy of our Organisation is to ensure that our work is undertaken safely, with a high level of integrity and quality.
This is achieved by maintaining an Occupational Health and Safety Management System (OHSMS) complying with AS/NZS 4801:2011 that covers the activities of our operation.
The OHSMS has the objective of eliminating work-related injury and illness by:
- Conforming to legislative requirements, being the Act, Regulations and Codes of Practice;
- Identifying hazards related to the business’s activities;
- Assessing risks associated with the hazards;
- Determining suitable control measures to minimise the risk;
- Reviewing controls to ensure they remain effective;
- Preparing Work Method Statements (WMSs);
- Communicating safety issues to our employees and seeking their
advice and suggestions;
- Supervising and training our personnel;
- Auditing the program to ensure that aspects of the OHSMS are
- Conducting periodic reviews to continuously improve the OHSMS;
- Establishing measurable objectives and targets to chart our progress.
We request the personal cooperation and commitment of people working within our Organisation, whether they are staff, contractors or clients, to help us achieve our “Zero Harm” objective.
Please abide by our safety rules and report unsafe conditions. Also be involved and committed to a continuing program that will ensure a safe, healthy and hygienic environment for everyone. Your contribution is valued.
The RQYS recognises that there are substantial benefits to be gained from rehabilitation principles and practices and is committed to implementing them at this workplace. We recognise that the Workers’ Compensation and Rehabilitation Act 2003 and the Workers’ Compensation and Rehabilitation Regulation 2003 provide the legislative support for workplace rehabilitation activities.
Experience has shown that workplace rehabilitation assists the healing process and helps restore the worker’s normal function sooner. Workplace rehabilitation includes early provision of timely and adequate services, including suitable duties programs, and aims to:
- Maintain injured or ill workers at work; or
- Ensure the worker’s earliest possible return to work; or
- Maximise the worker’s independent functioning; and
- Provide for durable employment.
This policy has been developed as a joint worker-management agreement.
The RQYS is committed to:
- Providing a safe and healthy work environment, but in the event of an injury or
- an illness, making sure workplace rehabilitation is started as soon as possible in accordance with medical advice.
- Ensuring appropriate suitable duties are made available to injured or ill workers to facilitate their safe and early return to work. These duties must be consistent with the current medical certificate and will be time limited.
- Respecting the confidential nature of medical and rehabilitation information and ensuring there will be both verbal and written confidentiality.
- Ensuring all workers are aware that, in the event of injury or illness, they will be consulted to ensure a structured and safe return to work that will not disadvantage them.
- Complying with legislative obligations with respect to the standard for rehabilitation.
- Adopting a multidisciplinary approach to rehabilitation as required.
- Reviewing this policy and procedures at least every three years to ensure it continues to meet legislative requirements and the needs of all parties.
Workplace rehabilitation procedures have been developed to support this policy. The procedures define key terms, describe key roles and outline steps in the return to work process. A copy of the procedures is attached to this policy.